Frequently Asked Questions
Below you will find answers to our most frequently asked questions about our chiropractic software. Please take a few moments to browse this page as there's a good chance any questions you may have can be found here. If you are unable to find an answer to your question, you can always email or call us and we'd be happy to speak with you.
Q. Can you tell me a little more about your company?
A. ChiroFusion was founded in 2009 with the goal of helping chiropractors run more profitable and productive practices. ChiroFusion is led by a proven management team with deep industry experience. As such, we fully understand the challenges faced by chiropractors when it comes to running an efficient and successful practice. We tend to view our clients more as partners as their success is integral to our success and reputation. Our company is also strong financially and growing at an extremely rapid pace. Inc. Magazine has named ChiroFusion one of the 500 fastest growing private companies in America for 2016 and 2017. We are constantly improving our software and adding new and great features, many of which have been suggested by our users.
Q. Why is your practice management software superior to other chiropractic EHR vendors?
A. Our practice management software is superior to the competition for many reasons. Here are just a few reasons to choose ChiroFusion over other solutions.
- Designed specifically for chiropractors.
- 100% cloud based. There’s never any software to install or update.
- Access your practice data from anywhere using any internet connected device.
- All-in-one integrated solution that includes patient scheduling, documentation, billing and claims management.
- The only chiropractic EHR software that includes an integrated clearinghouse at no additional charge.
- Generate compliant SOAP notes with claim files in just 30 seconds.
- 24/7 365 day support.
- At only $99/month, ChiroFusion is the most affordable EHR solution for chiropractors.
Q. Do I have to sign a contract?
A. Those other guys will force you to sign a long-term contract. That sucks! We like you a lot, but we’re not ready for a commitment right now. So how about we just win you back every month with an awesome product and service? Sound fair? If you should ever decide to leave us, we only ask that you provide us with 7 days written notice. Of course, it would make us sad to see you leave us.
Q. How much does ChiroFusion cost?
A. ChiroFusion costs up to 70% less than what the other chiropractic software vendors are charging. You get our entire practice management solution for one low monthly price. There are no large upfront costs, hidden fees, contacts or mandatory support plans to buy. We don’t believe in using high-pressure or gimmicky sales tactics to lure doctors into purchasing our software. We offer 100% transparent pricing on our software and haven’t raised our monthly subscription fees in 10 years!
Q. Do you charge extra for software updates and data storage?
A. We do not charge extra for software updates and data storage. These items are included in your monthly subscription plan. Updates are usually released monthly and are installed automatically by us. You simply log into your practice and the latest update is available to you.
Q. Do you charge extra for additional users?
A. We do not charge for additional users. You can add an unlimited number of staff users at no cost. This includes front desk staff, CA’s, and billing personnel. If you would like to add additional Providers to your practice, they would be charged for a monthly subscription. We offer generous discounts for offices with more than 2 Providers.
Q. Is my data safe in the cloud?
A. We take your data security very seriously. ChiroFusion runs on Fortune 500 SaaS infrastructure to not only ensure your security, but also the continuous uptime of your account. Your data will be both secure from intrusion and constantly backed up, so you’ll never lose crucial information or access to your records. Most people are already allowing a great deal of their sensitive data to be stored in the cloud. Email systems like Gmail and Yahoo! are stored in the cloud. Online banking, shopping and personal information on social sites like Facebook are all cloud-based systems as well.
Q. If I ever decide to leave you guys, what happens to my data?
A. ChiroFusion includes a built-in data export feature that allows you to export your practice data at any time. You own your data. It’s that simple!
Q. How can I get a live demo of your software?
A. We do not offer a live demo of our EHR software. We do however offer an interactive video demo of our software that showcases just how awesome our software really is. Many companies use live demos as an hour-long high pressure sales presentation. We don’t believe in using these tactics to attract new clients.
Q. Is there any limit to the number of computers that I can run your software on?
A. You can run on software on as many computer as you like. This includes the computers in your office, at home or while traveling.
Q. Do I need any additional or special hardware to run your practice management software?
A. ChiroFusion doesn’t require any additional hardware or complicated configurations to run because it’s 100% cloud-based. You simply open your internet browser from any PC, Mac or Tablet and log into your practice. It’s really that simple! Those other guys will have you installing new servers and configuring complicated networks with firewalls before their software can even be installed.
Q. Can I submit electronic claims directly from ChiroFusion?
A. ChiroFusion is currently the only chiropractic EHR software that includes an integrated clearinghouse built right into our interface. This integration allows you to submit e-claims and receive ERAs without ever having to leave our software. Other companies require you to sign up for an external clearinghouse account which costs extra and is time consuming to use.
Q. Am I able to use the clearinghouse of my choice to submit my electronic claims?
A. You can use the clearinghouse of your choice, but we highly recommend using Office Ally for several reasons. Our software’s interface is tightly integrated with Office Ally and can transmit e-claims and receive electronic EOBs without any additional steps. Real-time status updates for all claims are also available from within our software’s interface, so you’ll know if your claims have been accepted and processed properly. There is no additional charge for this service. Please contact Office Ally directly for additional information on their service.
Q. Can you transfer the data from my current EHR software to ChiroFusion?
A. The only data that can be migrated from one EHR software to another are Demographics (name, address, phone, DOB, SSN, etc..). Medical records and accounting ledgers cannot be migrated regardless of the system. We recommend exporting these from your current software and storing them in a HIPAA compliant cloud folder such as Google Drive or Dropbox. With that said, we are able to migrate your Demographic data and would just need a copy of your data file in .CSV or Excel format to do so. Data migrations are typically done after training has been completed.
Q. Why should I choose a cloud-based chiropractic EHR software over one that is server-based?
A. ChiroFusion is unique in that it’s 100% cloud-based. Cloud-based applications live on the internet rather than on your local computer. The major advantage for you as a user is that there is never any software to download, install, update or maintain. Also, with cloud-based software, you can access your practice data from any internet connected device anytime, anywhere.
Please read this short article for a simple explanation of why cloud software is superior to server-based software and how it can save you tens of thousands of dollars. https://www.chirofusionsoftware.com/cloud-based-chiropractic-emr-software/
Q. What features are included in your practice management software?
A. ChiroFusion is a fully-integrated, cloud-based complete practice management software that includes all the features you need to run an efficient and profitable practice like patient self check-in and scheduling, appointment reminders, reporting, medical billing, claims management and integrated payment processing.
Q. Does ChiroFusion include patient appointment reminders?
A. We offer both email and text appointment reminders. There is no charge for unlimited email appointment reminders. Our text message reminders offer a more robust feature set including the ability to customize the time they are sent out and real-time appointment confirmations that update within the Calendar.
Q. Does ChiroFusion offer online patient scheduling software?
A. ChiroFusion is currently the only chiropractic software vendor that offers integrated online patient scheduling with TrueSync technology. Using this technology, your patients are able to schedule appointments directly from your website and social media accounts.
Q. Is ChiroFusion customizable?
A. Our chiropractic EMR software is customizable and can be utilized by other disciplines such as acupuncturists and massage therapists. Please use this link to view a short video of the customizations available in ChiroFusion. https://vimeo.com/286681560/b5168c1c04
Q. Does your software include integrated payment processing?
A. ChiroFusion has partnered with OpenEdge payments to offer integrated payment processing. With this integration, offices can setup recurring monthly billing for wellness plans and memberships. Recurring and manual payments are automatically applied to the proper accounts to save time and reduce errors. OpenEdge also guarantees to meet or beat your current processing rate and will supply new offices with a free card reader for a limited time. Please contact OpenEdge directly for additional information on their services and rates.
Q. Can I upload images and documents to my patient's electronic medical record?
A. ChiroFusion supports a wide variety of image and document formats that can quickly and easily be uploaded to a patients medical record. These include items such as imaging studies, referrals, ID’s and insurance cards.
Training & Support
Q. What type of training to offer to new clients?
A. All clients, regardless of the plan you are one, receive 5 one-hour live training sessions on our software. We will walk you through our entire software program and answer any questions or concerns you have related to its use. All clients also have access to our complete series of video training tutorials that will help to reinforce what is taught during our live sessions.
Q. What is the learning curve for ChiroFusion? I'm not very tech savvy.
A. Our current clients find our software very intuitive and their learning curve is surprisingly short. Most offices are fully up and running within 2-3 weeks. We’re confident that you and your staff will find ChiroFusion to be one of the easiest EHR software to learn and use in your office.
Q. Can you tell me a little more about your support options?
A. Our support department is available 24/7 365 days a year. ChiroFusion is the only chiropractic software vendor to offer this level of service to our clients. Live support (phone and web-based) is available to clients on our DC Pro and DC Platinum plans. Clients who are on a DC Plus subscription have access to our Help Center resources including an online user manual, video tutorials, and a FAQ section with solutions. DC Plus clients do not have access to live support.
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