Questions You Should Be Asking Your EHR Vendor

The following is a list of relevant questions to help you choose a company that will be a good fit for your office and help you to move your business in the right direction.

Company Questions

Q. How long has your company been in business?

A. ChiroFusion was founded in 2009 with the goal of helping chiropractors run more profitable and productive practices. ChiroFusion is led by a proven management team with deep industry experience. Our company is strong financially and growing at an extremely rapid pace. Inc. Magazine has named ChiroFusion one of the 500 fastest growing private companies in America for 2016 and 2017. We have also earned more honors and awards than any other chiropractic EHR vendor. 

Q. How many clients do you currently serve?

A. We currently serve over 10,000 users on our cloud-based platform. ChiroFusion currently dominates the chiropractic EHR market share.

Q. Who owns my data?

A. You always own your data. If you should ever decide to leave us, you can export your data at any time using the built in export feature. 

Q. Do you require clients to sign a contract?

A. We do not require our clients to sign a contract. Our affordable subscriptions are offered on a month to month basis. 

Q. What sets you apart from other software vendors?

A. ChiroFusion is unique in the following ways.

  • We are 100% cloud-based. There’s never any software to install, update or maintain. We also cover data backups.
  • We are the only chiropractic EHR software that includes an integrated clearinghouse. This saves time and money and improves efficiency.
  • Our software is built on the latest and best technologies. We offer features not found in any other EHR software such as integrated online scheduling and digital intake forms with TrueSync technology.
  • Our support team is available 24/7 – 365 days a year. 
  • At only $99/month, our software costs up to 70% less than what the other guys charge. 

Software Questions

Q. Is your software cloud-based or server based?

A. Our software is 100% cloud-based and as such does not require any special hardware or network configurations to run. You can access your practice anywhere in the world from any internet connected device. Learn the questions to ask to find out if a software is cloud or server-based.

Q. What special hardware and network configurations are required to install and run your software?

A. Our software runs in your web browser. There is no additional hardware required. Just launch your web browser and login. It’s that easy! Those other guys will have you installing new servers and configuring complicated networks with firewalls before their software can even be installed. 

Please read this short article for a simple explanation of why cloud software is superior to server-based software and how it can save you tens of thousands of dollars.

Q. What types of devices can I use with your software?

A. Your practice data is accessible using any internet-connected device. This includes a laptop, desktop, PC, Mac, tablet and smartphone.

Q. Is your software easy to use?

A. Is chiropractic the fastest-growing healthcare choice? We can have you up and running in about 2 weeks. Other companies can have up a 3-4 month implementation period.

Q. What features does your software include?

A. We offer an all-in-one, integrated solution that includes patient scheduling with appointment reminders, reporting, billing and claims management. Lean more about our features.

Q. What other products and services can you offer my practice?

A. In addition to our complete EHR software, we offer several add-ons to help improve office efficiency and revenue. These include text appointment reminders, online scheduling, digital intake forms, and a practice marketing platform.

Q. Does your software include an integrated clearinghouse for billing?

A. ChiroFusion is currently the only chiropractic EHR software that includes an integrated clearinghouse built right into our interface. This integration allows you to submit e-claims and receive ERAs without ever having to leave our software. Other companies require you to sign up for an external clearinghouse account which can cost up to $140/month extra and is time consuming to use. 

Q. What is the total cost of your software?

A. Since 2009, ChiroFusion has set the standard for affordable, web-based EHR software for chiropractors. For one low monthly price you get everything needed to manage and grow your practice. Learn more about our plans and pricing.

Q. Are there any extra costs or fees associated with your software?

A. No there are not. Oh and regarding fees, we have not increased the pricing of monthly subscriptions for the past 10 years! How many companies can make that claim? 

Implementation & Migration

Q. How long before we are totally up and running with your software?

A. Our current clients find our software very intuitive and their learning curve is surprisingly short. Most offices are fully up and running within 2-3 weeks. We’re confident that you and your staff will find ChiroFusion to be one of the easiest EHR software to learn and use in your office. 

Q. Can you migrate the data from my current EHR software to ChiroFusion?

A. The only data that can be migrated from one EHR software to another are Demographics (name, address, phone, DOB, SSN, etc..). Medical records and accounting ledgers cannot be migrated regardless of the system. We recommend exporting these from your current software and storing them in a HIPAA compliant cloud folder such as Google Drive or Dropbox. With that said, we are able to migrate your Demographic data and would just need a copy of your data file in .CSV or Excel format to do so. Data migrations are typically done after training has been completed.

Training & Support

Q. How much training do you offer?

A. All clients, regardless of the plan you are one, receive 5 one-hour live training sessions on our software. We will walk you through our entire software program and answer any questions or concerns you have related to its use. All clients also have access to our complete series of video training tutorials that will help to reinforce what is taught during our live sessions.

Q. How is training provided?

A. Training sessions consist 5 of one-hour sessions using a secure, remote connection to your computer. 

Q. Is there an extra cost for training?

A. No there isn’t. All clients, regardless of the plan they choose, are offered 5 hours of live training. 

Q. How does support work?

A. Our support department is available 24/7 365 days a year. ChiroFusion is the only chiropractic software vendor to offer this level of service to our clients. Live support (phone and web-based) is available to clients on our DC Pro and DC Platinum plans. Clients who are on a DC Plus subscription have access to our Help Center resources including an online user manual, video tutorials, and a FAQ section with solutions. DC Plus clients do not have access to live support. 

Q. What is the average response time for your support team?

A. The average turnaround time for support is about 40 minutes. 

Q. What are your support hours?

A. Our support team is available 24/7 – 365 days a year. We are the only chiropractic EHR vendor offering this level of support.

Q. Where is your support team located?

A. Our support team is 100% US-based.



Scroll to Top